Terms & Conditions
The Digital Academy (TDA) is a provider of education, training and learning. We receive government funding from the Education & Skills Funding Agency (ESFA) to supplement our course fees. All services provided by TDA are delivered in the UK and all fees quoted are in pounds sterling. Please note that the prices quoted are for people that have lived in the UK/EU for the last three years.
For details of fees for those that do not fall into this category, or any other queries, please contact the academy as follows:
By e-mail: [email protected]
By post: TDA, Belfairs Centre, Highlands Blvd, Leigh-on-Sea, Essex, SS9 3TG
Return/Refund/Cancellation Policy
If you enrol at TDA, under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your enrolment, and have a full refund. Cancellation of your enrolment must be made in writing quoting your student ID code and course code within 14 days of the date of confirmation that your payment has been processed to [email protected]
What if I need to cancel my enrolment after the 14 day ‘cooling off’ period has elapsed?
In the event that you need to cancel your enrolment, you can have a full refund of tuition fees, provided that we are notified in writing within one week of the starting date of the course. Please note all courses include an administration charge, which is non-refundable.
What if I find the course I have chosen unsuitable when I turn up to the first session?
An alternative will be offered, if available, or you can have a full refund of tuition fees (minus the registration fee) provided we are notified in writing within one week of the course starting. Transfers are limited to one per enrolment within the first week of the course. Any additional transfers will be subject to an administrative charge per transfer.
What if I decide later on in the year that I do not wish to continue?
We work to a very tight budget and unfortunately, refunds cannot be given after the first week of the course.
What if I need a textbook and/or additional materials?
Any additional costs, over and above the course fees, will be indicated on the Course Information Sheet. Please do not buy any equipment or materials until after the first session as we can refund course fees if a course is cancelled, but not the cost of any equipment or materials that you have purchased.
What if the course I am interested in is not very popular?
We always keep enrolment open as late as possible, but unfortunately, courses cannot run if too few people enrol. If the activity you have selected is cancelled, we will try to find you an acceptable alternative. If this is not possible, a full refund of all fees will be made.
Descriptions and Fee Information
We have taken care to describe and show course information as accurately as possible. Despite this, slight variations in courses may occur. Course information is provided on www.thedigitalacademy.ac.uk. If there is anything which you do not understand, or if you wish to obtain further information, please contact us on [email protected].
Course information may change, so you should always check the up-to-date details on the website. If there is a difference between the fee for a course in the course guide and the website, you will be charged the fee on the website.
If, by mistake, we have under-priced a course, we will not be liable to supply that course to you at the stated fee, provided that we notify you before we send you your receipt. In those circumstances, we will notify the correct fee to you so you can decide whether or not you wish to enrol.
If you decide not to enrol, we would not process the payment. If we are unable to contact you, we will return the enrolment form with details of the correct fee.
Terms of Business
All orders placed by TDA or its representatives must have a valid purchase order number or requisition number prior to order. Payment of any invoices received without a valid purchase order or requisition number will be withheld. Payment for goods or services received will be made within 14 days of receipt of a VAT invoice. Failure to supply a VAT invoice will result in a delay in payment. Payment can be made for certain items using the TDA credit card at the point of order, but the purchase order/requisition number must be included as a reference on these payments. All suppliers will be selected in accordance with Southend Borough Council’s procurement rules. All invoices should be sent to [email protected]. Our postal address is TDA, Belfairs Centre, Highlands Blvd, Leigh-on-Sea, Essex, SS9 3TG.
Payment for course fees must be made in full in advance of the course starting with the exception of learners aged 16-19, where all funding for courses is provided for them. Instalment plans incur a £20 set-up fee, unless the individual is in financial difficulty in which case the arrangement fee may be waived. Failure to pay instalments on the due dates may result in the full cost of the course becoming immediately payable.
TDA accepts payment by cash, cheque or debit or credit card, but only in the individual’s name.
These policies do not affect your statutory rights.
